Problem Management

Problem management module is designed using Eight Discipline or 8D framework for effective problem resolution.

The steps being

  • STEP 1: Defining the problem or opportunity for improvement with appropriate details and reference, source of problem etc. Impact of the problem on business and urgency to work out the priority of the issue.
  • STEP 2: Assigning the problem to most suitable person
  • STEP 3: Containing the problem to stop the damage.
  • STEP 4: Conducting root cause analysis to identify all actual and even potential causes.
  • STEP 5: Taking corrective actions to prevent recurrence by eliminating actual causes.
  • STEP 6: Managing risks by mitigating potential problems or risks.
  • STEP 7: Verification and follow up on actions completed to ensure effectiveness.
  • STEP 8: Congratulating the team and closing the problem.
Benefits
  • Improving products or services: by preventing recurrence of problems and preventing occurrence of similar problems in other areas of the business.
  • Saving costs: Incidents and downtime can cost organizations a lot of money and addressing problems effectively saves such costs.
  • Improving productivity: by eliminating problems so resources could be involved in productive work rather than problem management.
  • Improving customer and employee satisfaction: by effective problem management thereby reducing the problems.

We deliver value to our clients.

We have assisted several organizations by reviewing security controls effectiveness based on standards IRAP, ISO 27001.

We have assisted organizations with technical vulnerability management services and integrated results in their risk management framework for risk analysis and risk acceptance.

We have used a defined methodology and ISO31000 risk management framework and managed organizational risks.

We have conducted Black box, Grey box penetration testing to provide assurances about their IT systems with results integrated into their risk management framework.

Invest in management tools to bring efficiency by proper governance, adhere to compliance & mitigate risks, it doesn't matter which business you are in.

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Tofrum

Tofrum is a product, consulting and services company. Tofrum product is a SaaS platform that utilizes existing frameworks and guidelines i.e., ISO 31000:2018, for risk management. The platform is highly configurable to suit any industry and organization. The essential advantage of using the platform is simplifying the compliance process, saving time and cost for building an efficient and effective management system.

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